Introduction

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies on our website and may also use other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) or single-pixel gifs on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Use of cookies

We use cookies on this website and occasionally other online tracking devices such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) and single-pixel gifs on this website to:

  • keep track of the items stored in your shopping basket and take you through the checkout process;
  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitors and customers’ requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer [or other electronic device] such as your IP address, your browser and/or other internet log information, this will not usually identify you personally.  In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process or to reserve your space).

Consent (browser settings):

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.   

Third-party cookies

We work with third party suppliers who may also set cookies on our website, for example Facebook, Twitter, YouTube and Adobe Flashplayer which we use to display video content. These third party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

Description of cookies

The list below provides more information about the cookies we use and why:

Cookie name
CraftSessionId

Purpose
Craft CMS cookies. The cookies are used to track a user's recent activity, last visit and general site movements. LThese contain no personally identifiable information.

Cookie name
_uetsid

Purpose
Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.

Cookie name
_hjIncludedInSample

Purpose 
Hotjar cookie. We use Hotjar to learn about how ouir visitors use our website by creating averages of where people click and how they do it. At no point does Hotjar record anything personal or fields populated for any form.

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Cookie name
C4ATBCookie8bc51eba-3909-4495-a3bf-7cca8286c370_Cook_*

Purpose
Click4assistance. This is used to help us provide a customer chat facility on the website. It will collect anonymous information and user preferences based on any interactions with the service.

Cookie name
__gads, DSID, IDE, bdfSurf

Purpose
Google DoubleClick. This is used to measure the effectiveness of our online marketing campaigns. The main purpose of this cookie is for targeting/advertising.

Cookie name
_utma, _utmb, _utmc, _utmz, _utmv

Purpose
Google Analytics. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.circumstances.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Assistant Company Secretary, Lok’nStore Group PLC, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE. Once we have received notification that you have withdrawn your consent, we will no longer process your data for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so.

Responsibility for data protection

We have appointed a Data Protection Lead to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal data, please contact the Assistant Company Secretary, Lok’nStore Group PLC, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal data.

The latest version of this privacy notice will always be available at https://www.parkncruise.co.uk/cookies-policy

If you have any questions about this privacy notice, please contact the Assistant Company Secretary, Lok’nStore Group PLC, 112 Hawley Lane, Farnborough, Hampshire, GU14 8JE.

Last updated 17th May 2018