TERMS AND CONDITIONS FOR THE PARKNCRUISE CAR PARK AT MANOR HOUSE AVENUE, SOUTHAMPTON SO15 0LF.

1. Definitions

1.1. The 'Service Provider' shall mean ParknCruise a trading name of Lok’nStore Limited whose registered office is One Fleet Place, London.  EC4M 7WS.

1.2. The 'Car Park' refers to the ParknCruise car park at Manor House Avenue, Southampton, SO15 0LF.

2. Bookings

2.1. Bookings are accepted subject to the Service Providers’ current terms and conditions.

2.2. Bookings made through the ParknCruise website are deemed confirmed by the issue of a ParknCruise email confirming your booking.

2.3. Bookings made by telephone will be deemed confirmed by ParknCruise’s telesales operator.

2.4. All services are subject to availability.

2.5. ParknCruise reserve the right not to accept or fulfil a booking.

2.6  When making a booking the Customer warrants that he is the owner of the Vehicle or has the power to deal with the vehicle as if he were the owner. Every Customer who enters into a contract with the Company for the parking of a Vehicle at the Car Park does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.

3. Payment

3.1. Payment for bookings made through our website or by telephone can only be made by card payment. We accept Visa, Mastercard, Delta, Switch or Solo.

3.2. If a payment by card is declined ParknCruise reserves the right not to fulfil your booking.

3.3. All our prices are quoted in Sterling and include VAT.

4. Cancellations/Amendments Procedures

4.1. If you need to amend or cancel a booking please send call us on 023 807 89966. Alternatively you can email us at info@parkncruise.co.uk

4.2. Please ensure that all of the details on the booking confirmation are correct as ParknCruise cannot be held responsible if customers do not advise them of any corrections or amendments that may be required.

4.3. If cancelling a booking please quote your booking reference number and address details. For bookings that need amending please quote your booking reference number and the details of the required changes.

5. Cancellation

5.1. “Flexible rate” bookings can be cancelled up to 48 hours prior to your scheduled arrival time.  A full refund will be issued for the total value of your booking to the card that payment was originally made.

5.2. “Flexible rate” bookings cancelled within 48 hours of your scheduled arrival time are not cancellable and shall be charged in full.No refunds will be made to customers who fail to turn up on the date for which the service has been reserved.

5.3 . All other bookings including but not limited to those marked as non-flexible or super saver rate bookings are not cancellable and shall be charged in full for the entire duration of your booking. No refunds will be made to customers who fail to turn up on any of the dates for which the service has been reserved.

 5.4. The period for which the service is booked shall be deemed to commence at midnight on the day prior to the commencement date for the service booked and expire at midnight on the final day for which the service has been booked.

5.5. Customers wishing to shorten the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked as defined by clause 5.4.

5.6. Additional days parking over and above the booked parking period will be charged at our standard rate plus VAT per day or part thereof.  The standard rate will be displayed at all times in reception at the car park.

5.7. If the Service Provider is forced to cancel a confirmed booking, it will refund all monies paid without deduction.

5.8. The Service Provider may assign or transfer the benefit and burden of this agreement to another car park provider providing a like for like service.

6. The Service Provider's liability

6.1. Every effort is made by means of trained staff, well maintained vehicles and equipment, security barriers, security fences and security cameras to make the Car Park secure and to collect and deliver customers safely to and from their embarkation/disembarkation place on request. However, parts of the Car Park is accessible by the public and, whilst staff have instructions to remove anyone not authorised to be on the premises, the Service Provider cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety. Customer’s vehicles must be fully insured at all times whilst in the Car Park.  It is the customer’s sole responsibility to inform their insurer if they are required to notify them of any change in parking location for any period of time.

6.2. The Service Provider assumes that you will retain the return instructions/numbered receipt for your car in a safe place ready to present on your return.

6.3 Accordingly the Service Provider;

6.3.1 Will do not accept liability for any loss or damage to your vehicle that may arise unless it is proved to be caused by our negligence, willful act or default or breach of statutory duty and only if the damage is reported before you and your vehicle leave the premises. 

6.3.2. The Service Provider does not accept liability for damage to vehicles or other property arising from acts of nature due to the car park's open-air surface operations. Nor will the Service Provider accept responsibility for minor scratches, dents or chips to paintwork. The Service Provider will also not be responsible or accept liability for any visual damage that cannot be seen and noted due to the weather conditions (i.e. rain, hail, snow or frost) or where the exterior of a vehicle is in a dirty state. The Service Provider will also not accept responsibility for damaged windscreens or other glass, other than where the same is proved and to the extent that it is proved to be caused by our negligence.

6.3.3 The Service Provider does not accept responsibility or liability for any mechanical or electrical failure to vehicles whilst in its custody which includes flat batteries, key fobs, alarms and immobiliser. Nor will the Service Provider accept responsibility for damaged wheels, tyres or punctured tyres, only where it the same is proved to be caused by our negligence where the same is proved and to the extent that it is proved by our negligence, wilful default or breach of statutory duty. In addition, the Company accepts no responsibility or liability for any damage, however caused, resulting from or in connection with the seizure of the Vehicle by the Police, HM Revenue & Customs or any other person lawfully authorised to do so.

6.3.4. The Service Provider is unable to accept left-hand drive vehicles or vehicles fitted with disabled driving aids. In the event of a customer booking the service for one of these vehicles the Service Provider will not accept any liability for any damage.

6.3.5. The Service Provider cannot be held responsible if you lose your return instructions/numbered receipt and this is presented to the Service Provider by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our Booking Forms and notices at the car park.

6.3.6 The Service Provider does not accept any responsibility or liability for delays of its services, caused as a result of circumstances beyond its control such as traffic congestion, road accidents, delayed ships, security alerts, severe weather conditions, luggage delays and immigration delays.

6.3.7. The Service Provider is unable to accept vehicles that are fitted with a roof luggage box that do not fall under the height restrictions (1.8m) within the Service Providers car park. In the event of a customer booking the service with a vehicle fitted with a roof luggage box the Service Provider will not accept liability for any damage.

7. Complaints procedure

7.1. Claims cannot be considered once vehicles have left the premises so please check your car before leaving.

7.2. Should your vehicle suffer damage whilst in the Service Provider's care you must immediately inform a member of ParknCruise staff of the alleged damage and where appropriate a Report Form will be completed and dealt with by a member of ParknCruise staff.

7.3. In the unlikely event that damage is caused to your vehicle through negligence on the part of the Service Provider, the Service Provider reserves the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. Our Report Form makes no representations as to the Service Provider's liability. In the event that the customer has taken the vehicle away from the Car Park, the Service Provider will arrange for an independent engineer to contact the customer to arrange for the remedial work to be carried out by a repairer acceptable to both the customer and the Service Provider. No work shall be authorised without the express permission of the Service Provider.

8. Security of vehicle and contents baggage

8.1. Please ensure before leaving the Car Park that all the windows of your vehicle are securely closed, all lights and electrical equipment are switched off, hand brake applied and it is locked and the keys are handed over to the ParknCruise Reception staff. In the case of convertible cars please ensure that your hood is up and secure.  You should ensure that you leave with the Service Provider only your ignition key, the key to your driver’s door and the key for any security or immobilisation device fitted to your vehicle. The Service Provider accept no liability for any loss or damage suffered by you where you leave other keys with us.

8.2. The Service Provider is not liable or responsible for any loose items allegedly left in the customer’s vehicle. Customers should remove any such loose items before leaving the vehicle especially such items as sat navs, loose cash & sunglasses etc, because the Service Provider cannot verify that these items were left in the vehicle.

8.3. It is your responsibility to ensure that the bus driver loads and unloads all of your luggage. The Service Provider cannot therefore be liable for lost or damaged luggage nor for another customer identifying your luggage as their own.

9. Personal safety

9.1. Please co-operate and obey any instructions given to you in the event of a fire, fire drill or accident. Smoking is prohibited on our buses and in any buildings.

10. Time of arrival

10.1. You are advised to allow for sufficient journey time to arrive at the Car Park at least 4 hours prior to the scheduled embarkation time for your cruise liner, given to you by the cruise operator, travel operator or travel agent. In standard road conditions it can take up to 15 minutes to get to the embarkation/disembarkation point from the Car Park, we cannot be held liable for any loss you might suffer should bad traffic cause you to miss your cruise.

10.2. Whilst a map and directions to the Car Parks is usually provided by way of assistance to you, the Service Provider cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your cruise.

10.3. The Service Provider’s bus transfer service to the embarkation/disembarkation point operates from the Car Park and the Cruise Port Collection Point.

11. Courtesy to other customers

11.1. Please drive carefully in the Car Park at not more than 5 mph and obey any directional signs. Should you damage another customer's vehicle you are requested to report the matter immediately to a member of ParknCruise staff and give him/her the registration numbers of both vehicles. In instances where a customer causes damage to vehicles or property in the car park they will become liable for the damage or loss.

11.2. Remember that your car may one day be damaged so please do as you would be done by. Please conduct yourself in a reasonable manner. The staff have instructions to remove persons misbehaving themselves or where there is a risk someone may represent a danger to other people or to property.

12. Bookings procedure, prices, cancellations and overstays

12.1. A Confirmation of Booking does not entitle you to any particular space in the Car Park. Please retain the numbered return instructions/receipt card as proof of your right to drive away your car on return. In the absence of acceptable identification, the Service Provider reserves the right not to release the vehicle. In any event the Service Provider reserves the right to ask to see other acceptable identification before releasing your vehicle if the receipt is not provided.

12.2. Prices may be varied from time to time and whilst every effort will be made not to change prices during a period when they have been expressed to be valid, the Service Provider reserves the right to change prices whether or not it gives notice of its intention to do so.

13. Moving and relocation of vehicles

13.1. You must ensure that, before leaving the vehicle with the Service Provider that it is in a roadworthy condition, (including tyres which meet the standards required by law), is taxed, insured and holds a current MOT if applicable. The Service Provider reserves the right to refuse to accept a car into their care which fails to meet these conditions as this could lead to it becoming liable under the Road Traffic Acts.

13.2. The Service Provider reserves the right to move your vehicle to and from any other car park in its control.

14. Liens & agency

14.1. Every vehicle in the car park is subject to a lien for all charges due or accruing from the customer to the Service Provider, and a general lien for all and any monies due from the customer to the Service Provider, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed. If the said lien is not satisfied by the payment, within 28 days of notice given by the Service Provider of its intention to sell the vehicle in default of payment, the Service Provider may sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums owing to the Service Provider by the customer together with the expenses of the sale, and in connection with such sale the Service Provider shall be entitled to charge reasonable parking charges in respect of the period during which the vehicle is in the possession of the Service Provider. The Service Provider reserves the right to apply to the DVLA for names and addresses of the owner where payment has not been made.

14.2. Any balance of purchase price remaining after satisfaction of such sums shall be held by the Service Provider on behalf of the registered owner of the vehicle. Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his known address, whether or not the same is actually received.

14.3. Every person who enters into a contract with the Service Provider for the parking of a vehicle in the car park, does so on behalf of themselves and all other persons having any proprietary, possessory or other financial or material interest in the vehicle.

15. Variations of the terms and conditions

15.1. No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of a Director of the Service Provider.